Credentials of KWSartin Enterprises

• The customer’s view is sacred.
• People who do the actual work, know it the best.
• Consultants should never become the process.
• The audience is always more important than the person delivering the news.
• Results occur when expectations are set, hard work is a priority and metrics are effective.

• Customer Focus
• Metrics Management
• Strategic Thinking
• Auditing
• Consulting
• Business System Management
• Ethics & Values
• Integrity & Trust
• Presentation Skills
• Creativity
• Sizing Up People
• Drive for Results
• Learning on the Fly
• Written Communications

Trained through the University of Texas School of Law

• Experience in mediating and negotiating contract disputes.

• Experience in mediating small to large scale issues in individual and team environments.

Collaborator with National Standards Authority of Ireland (NSAI), Standards Advisory Services

- ISO training development
- ISO training delivery
- ISO advising services

Dell Computer Corp. – 7 years, Quality Systems Engineer

- ISO 9002:1994 Lead Auditor for Dell
- ISO 9001:2000 Lead Auditor for Dell
- ISO 14001 Lead Auditor for Dell
- Trained auditors in standards application
- Mentored auditors in standards application
- Facilitated employee teams through senior management roundtables
- Conducted dozens of audits in Dell lines of businesses from production to procurement, at levels from management through line associates
- Constructed and delivered myriad executive and senior management presentations
- JIT (Just in Time) training development and delivery

• Certified Quality Auditor, American Society for Quality

• Malcolm Baldrige-based quality award examiner, state and local quality awards

• 500+hours training in quality management & presentations, etc.

Business communications

- Internal employee communications
- Procedures
- Work Instructions
- Executive and Senior management. presentations
- Training plans
- Internal auditor courses
- JIT (Just in Time) training development and delivery

Collaborator with National Standards Authority of Ireland (NSAI), Standards Advisory Services

- Training course developing
Public Relations/Press Releases/Editing
• Press Secretary for statewide political campaign

- Speech writing; speech deliveries
- Press release writing
- Manage printing

• Senior Editor for real estate appraisal textbook
• Various press releases for other businesses
• Journalism degree, English minor, Southwest Texas State University

- Taught writing labs
- Editor of university newspaper
- Writer & Copy Editor for all university publications: newspaper, magazine, yearbook
• Journalism experience

- Daily newspaper, Sulphur Springs News-Telegram